Order Tracking

Placed an order with AB-28 and want to know where it is?

On this page, you can track your order status and receive up-to-date information about the delivery process.

We know how important it is to receive clear updates after making a purchase, which is why we aim to provide full transparency throughout the entire process — from order confirmation to delivery.

How Can I Track My Order?

To check your order status:

1. Enter the tracking details you received once your order was shipped.

2. Follow the shipping updates based on the available tracking information.

3. If needed, contact our customer service team for assistance.

Where Can I Find My Tracking Number?

Once your order has been shipped, the tracking details will be sent using the contact information provided during checkout.

Please check:

• Your email inbox.

• Your Promotions or Spam folder.

• Messages sent to the phone number provided with your order, if applicable.

I Haven’t Received a Tracking Number – What Should I Do?

In some cases, tracking information may only become available once your order has officially entered the shipping process.

If a reasonable amount of time has passed and you still haven’t received an update, please contact us and we’ll check the status of your order.

When contacting us, we recommend providing:

• Your full name.

• Your order number.

• The email address used when placing the order.

Common Shipping Statuses

Order Received

Your order has been received by our system and is waiting to be processed.

Order Being Processed

Your order is currently being prepared for shipment.

Order Shipped

Your order has been dispatched. You can track its progress using the tracking details provided.

Order Delivered

The delivery has been completed and your order has been successfully received.

Frequently Asked Questions About Order Tracking

When Will I Receive My Tracking Information?

Tracking details are sent once your order has been shipped and tracking information becomes available from the shipping carrier.

Why Isn’t My Tracking Number Showing Any Information Yet?

It may take some time for the shipping carrier’s system to update after a tracking number has been created.

We recommend checking again later.

What Should I Do If My Delivery Is Delayed?

If your order has exceeded the estimated delivery timeframe, please contact our customer service team and we’ll look into it for you.

Can I Change My Delivery Address After My Order Has Been Shipped?

Once your order has been dispatched, it may no longer be possible to change the delivery address.

If you need to make a change, we recommend contacting us as soon as possible.

Still Need Help?

The AB-28 team is here to assist with any questions regarding your order.

For customer service:

📧 contact@ab-28.com

We’ll be happy to help and make sure you receive all the information you need.

AB-28

From purchase to delivery — we’re with you every step of the way.