Shipping Policy
At AB-28, we believe that a great shopping experience doesn't end when you choose your product.
The way your order reaches you is an essential part of the experience. That's why we aim to make the shipping process simple, clear, and transparent — from the moment you place your order until it arrives at your door.
On this page, you'll find all the important information about delivery times, shipping options, order tracking, and frequently asked questions.
Order Processing
Once you complete your purchase on our website, your order goes through several stages:
Order Received and Confirmed
After placing your order, you will receive a confirmation email containing your purchase details.
We recommend checking that the contact information provided during checkout is correct to ensure efficient order processing and shipping updates.
Preparing Your Order for Shipping
Once your order has been confirmed, it will be prepared for shipment.
Processing times may vary depending on the type of product, availability, and periods of high demand such as sales and holidays.
Your Order Has Been Shipped
Once your order has been dispatched, you will receive an update using the contact details provided during checkout.
Where available, shipment tracking details will also be provided.
Delivery Times
Delivery times may vary depending on the product, shipping destination, and selected delivery method.
The estimated delivery time will be displayed according to the product details and applicable order terms at the time of purchase.
We make every effort to deliver orders as quickly as possible. However, delays may occur due to external factors such as:
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High demand or delays with shipping carriers.
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Holidays and promotional periods.
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Unusual weather conditions.
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Circumstances beyond AB-28's control.
In exceptional cases, we will make every effort to keep customers informed and provide relevant updates.
Shipping Options
AB-28 offers shipping options based on availability and the customer's location.
Available shipping methods may include:
Home Delivery
Your order will be delivered directly to the address provided during checkout.
Pickup Point
Where available, you may choose to collect your order from a designated pickup location.
Shipping Costs
Shipping costs will be displayed during checkout before you complete your order.
Shipping costs may vary depending on:
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Order value.
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Active promotions.
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Shipping destination.
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Selected shipping method.
Order Tracking
Once your order has been shipped, you can track its delivery status using the tracking information provided.
If you haven't received a shipping update, please contact our customer service team and we'll be happy to assist you.
Important Information Before Placing an Order
To help ensure a smooth delivery process, we recommend:
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Making sure your shipping address is complete and accurate.
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Checking that your phone number and email address are correct.
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Making sure someone can receive the delivery at the selected address, where necessary.
AB-28 is not responsible for delays or additional costs resulting from incorrect information provided when placing an order.
Order Not Received
If the estimated delivery time has passed and your order has not yet arrived, please contact our Customer Service team and provide:
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Your order number.
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Full name.
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The email address used when placing the order.
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Shipping details.
The AB-28 team will check your order status and help find an appropriate solution.
Frequently Asked Questions About Shipping
Can I Change My Shipping Address After Placing an Order?
If your order has not yet been shipped, please contact our customer service team and we'll check whether the shipping address can still be changed.
Once the order has been dispatched, it may no longer be possible to update the shipping details.
Can I Track My Order?
Yes. When tracking information is available, it will be sent to you after your order has been dispatched.
Can I Ship My Order to a Different Address Than My Billing Address?
Yes. During checkout, you can enter a different shipping address, subject to the options available on our website.
We're Here for You
At AB-28, we want your shopping experience to be simple and secure — even after you click the order button.
For any questions regarding shipping and delivery, please contact our customer service team:
📧 Email: contact@ab-28.com
📱 WhatsApp / Phone:
Customer Service Hours: Sunday–Thursday, 09:00–17:30
AB-28
From your first choice until your order arrives — we're here with you every step of the way.