Return, Exchange and Transaction Cancellation Policy AB-28

At AB-28, we believe that a great shopping experience is built on transparency, service, and trust.

We invest in selecting quality products and providing clear information on our website. However, we understand that after receiving an order, there may be situations where you need to exchange or return a product, or cancel a purchase.

This page explains the terms and process for returns, exchanges, and cancellations in accordance with AB-28’s policies and applicable Israeli law.

Order Cancellation

Customers who wish to cancel a purchase may do so in accordance with the Israeli Consumer Protection Law, 5741–1981, and the applicable regulations.

To request a cancellation, please contact the AB-28 customer service team using the contact details provided at the bottom of this page.

When contacting us, we recommend providing:

• Full name.

• Order number.

• Product details.

• Reason for the request.

Once we receive your request, we will review the order details and provide you with information about the next steps.

Conditions for Returning a Product

Products may be returned subject to the following conditions:

• The product has not been used.

• The product is in new and proper condition.

• The product includes its original packaging, where possible.

• The product has not been damaged, worn, or altered.

A product that has been used beyond what is reasonably necessary for inspection, or that has been damaged after delivery, may not be eligible for return.

How Does the Return Process Work?

Submit a Return Request

Please contact Customer Service and provide your order details.

Once your request has been reviewed, you will receive instructions on how to proceed.

Return the Product

The product should be returned according to the instructions provided. Please ensure that it is properly packaged to prevent damage during return shipping.

Product Inspection and Processing

Once the returned product has been received, it will be inspected in accordance with our return policy.

If the return is approved, a refund or exchange will be processed, depending on the circumstances.

Product Exchanges

Where product exchanges are available, you can contact our customer service team and we will check the available options.

Exchanges are subject to factors including:

• Availability of the requested product.

• Condition of the returned product.

• Terms of the original order.

Refunds

Once a return has been approved, the refund will be issued to the original payment method used for the purchase.

The time it takes for the refund to appear may vary depending on the processing times of your credit card company or payment provider.

Damaged Products or Order Issues

If you receive a damaged product, an incorrect product, or experience another issue with your order, please contact us as soon as possible.

We recommend providing:

• Your order number.

• A description of the issue.

• Photos, where relevant.

The AB-28 team will review the case and work to find an appropriate solution.

Products That Cannot Be Returned

Depending on the type and nature of the product, certain products may not be eligible for return after use or opening, in accordance with applicable law.

Where relevant, additional information will be provided on the product page or as part of the purchase terms.

Customer Service

We believe that a strong relationship with our customers continues even after a purchase has been completed.

For any questions regarding returns, exchanges, or order cancellations, please contact our customer service team:

📧 contact@ab-28.com

AB-28

A great choice starts with trust.

We’re here to make your shopping experience simple, clear, and secure.