Welcome to AB-28 · modern designs for every day
AB-28
⌕
Cart (0)

Warranty AB-28

At AB-28, we believe that a quality shopping experience continues even after the product reaches you.

Therefore, we strive to provide carefully selected products, along with service and support in case a problem arises after purchase.

This page details our warranty and service policy and how to get help if needed.

Our Commitment to Quality

Every product on the AB-28 website is selected with the goal of providing a combination of:

  • Modern design.

  • Usability.

  • Quality.

  • Suitability for our customers' needs.

We make efforts to present accurate information about the products and to provide a transparent and clear purchasing experience.

What Does the Warranty Cover?

The warranty applies to cases where there is a defect in the product or a problem resulting from the manufacturing process or the quality of the product.

In such a case, we will review the request and act according to the circumstances of the case.

The warranty may include:

  • Product inspection.

  • Providing an appropriate solution.

  • Replacement or repair depending on availability and the nature of the problem.

What Cases Are Not Covered by the Warranty?

The warranty does not apply in cases of:

  • Improper use of the product.

  • Damage caused by natural wear and tear.

  • Tears, breaks, or damage caused after receiving the product.

  • Use not in accordance with the instructions for use.

  • Damage caused by an accident or external factor.

Received a Defective Product or Have a Problem with Your Order?

If you received a defective product, a product that does not match your order, or have another problem, we recommend contacting us as soon as possible.

To enable us to handle your request quickly and efficiently, it is recommended to include:

  • Order number.

  • Description of the problem.

  • Photos of the product if necessary.

The AB-28 team will review the case and get back to you with an appropriate solution.

How Is a Warranty Request Handled?

Step One – Receiving the Request

After receiving the order details and the problem, we will review the case.

Step Two – Inspection

We will check the product details and the circumstances of the case according to the warranty policy.

Step Three – Solution

Based on the inspection, we will propose the most appropriate solution.

Frequently Asked Questions About Warranty

Is There a Warranty for All Products on the Website?

The scope of the warranty may vary depending on the type of product and its characteristics.

If necessary, additional information will appear on the product page or in the terms of purchase.

What to Do If the Product Arrived Defective?

Please contact customer service as soon as possible and include your order details and a description of the problem.

Does the Warranty Cover Damage Caused by Daily Use?

The warranty generally does not cover natural wear and tear or damage caused by use not in accordance with the product's intended purpose.

Customer Service for Warranty Issues

For any questions about warranty, a defective product, or post-purchase support:

📧 contact@ab-28.com

The AB-28 team will be happy to assist and review every request professionally.

AB-28

Carefully selected products. Service built around you.